Importance management Skills

Executive summary of overbooking Essays

Executive summary of overbooking Essays Executive summary of overbooking Essay Executive summary of overbooking Essay Travelodge is the first budget hotel launched in 1985 in UK. It operates 380 hotels with 26,500 room in the UK. Travelodge is be aftering to turn 1000 more hotels by 2020. It employs above 5500 people and 87 % of the engagement are made online. The UK hotel market is estimated around 700,000 suites ( beginning: Melvyn Gold, Qualification of serviced adjustment supply in UK , December 2007 ) UK hotel market is segmented chiefly into four classs, Brander full service which has 14 % of the market portion, branded budget 12 % branded mid market 62 % and unbranded mugwumps 62 % .the current economic environment has seen addition in bead out of unbranded mugwumps and people prefer to book with branded budget due to web coverage, trade name strength strong balance sheet and distribution. Grant Hearn, Travelodge CEO, commented: 2008 was another record twelvemonth of growing for the Travelodge trade name with over 19 % gross growing . Room sold increased by 9 per centum to 6 million The growing of Travelodge has been unbelievable but company faced a few challenges and one of the major challenge company is confronting is overbooking. Overbooking is one of the of import gross direction tool in hotels operation direction to run efficaciously and heighten profitableness. Gross Management is seen as an of import technique in the hotels operation and hence to maximise their grosss, hotels are progressively implementing Revenue Management patterns ( Hwang and Wen, 2009 ) . As a effect of implementing such systems, many companies in the service sector such as hotels consistently overbook capacity in order to maximise the gross at one peculiar point in clip ( Wangenheim and Bayon, 2007 ) . If overbooking is non implemented right it can ensue in loss of room gross, loss of hotel repute, decreased client trueness and lessening hotels profitableness. This study discusses the chief features of overbooking and its impact on the company in theoretical and practical prospective. Theoretical penetrations of overbooking One of the cardinal constructs in Revenue Management is overbooking. The pattern of overbooking can be defined as corroborating more reserves than the hotels available physical capacity to supply the service. ( Ivanov, 2006 ; Ivanov, 2007 ; Chiang et Al 2007 ; McGill, new wave Ryzin,1999 ; Kamath, Bhosale, Manjrekar,2008 ) . Hence, the aim of overbooking is to better the expected net income and alternatively of selling each room one time, net income can be increased by selling it several times ( Birkenheuer, 2009 ) . In fact, overbooking as an built-in portion of Revenue Management has received important attending from literature. From a historical position, overbooking is present in the surveies of Falkson ( 1969 ) , Simon ( 1968 ) , Vickrey ( 1972 ) and many others. The major aim of these surveies was to sketch a control pattern for cancellations. Nowadays, overbooking has become an emerging affair in industries with perishable merchandises. It yields considerable impacts on companies public presentation. In footings of the cordial reception industry, the profitableness of hotels is mostly dependent on their use of capacity. Conversely, demand for suites and extensions of stay are really unstable and are difficult to foretell ( new wave Ryzin, 2005 ) . Hoteliers are challenged by how to find the business of suites for clients who are financially unequal and meanwhile maintain a stable rate of demand given the difficult to foretell fortunes ( Okumus, 2004 ) . This is all possible utilizing overbooking, which enables proper allotment of resources and optimisation of gross revenues. However, maximising the figure of sold suites per dark can non be easy accomplished. One of the most ambitious undertakings of the hotel operation direction is to cover with the unpredictable nature of the clients, because non all booked reserves will turn into existent service ingestion ( Lai et al, 2005 ) . To this terminal overbooking may imply a company from the cordial reception industry non being able to function all its clients decently because of lower figure of ab initio expected people that do non look as agreed. In this regard, overbooking may hold both positive and negative impact. On the one manus, it may ensue in refusal to supply a service, but on the other, it can besides take the signifier of compensation for those booking agents, who can non have the value bundle they have agreed on and paid for ( Kimes and Wagner, 2001 ) . From their practical experience directors know that all non engagements confirmed for a peculiar day of the month will be truly used ( Ivanov, 2006 ) . There are several possible scenarios that can do this. Despite of their reserves, because of different fortunes some invitees cancel their stay and end their reserves, some does non call off their engagement but fail to demo up, or other invitees cut down their stay and as a consequence the room remains unsold and therefore capacity non use is lost everlastingly ( Ivanov, 2006, Talluri et Al, 2004 ; Chiang et Al, 2007 ; Hung, 2004 ; Bitran ; Leon, 1989 ) . Therefore hotels adopt overbooking in order to protect against losingss with no-shows and to countervail the consequence of cancellations and shortened corsets ( Hwang and Wen, 2009 ; Kamath et Al, 2008 ; Selmi, 2008 ; Chiang et Al 2007 ; Hung, 2004 ; Sulistio, Kim, and Buyya, 2008 ) . Impacts of overbooking on hotels operation direction Apart from the chance of the hotel to minimise the consequence of reserve uncertainnesss there are possibilities the figure of cancellations and no shows to be less so the figure of overbookings, so some of the clients will non be accommodated and should be walked to other hotels ( Ivanov, 2006 ) . Therefore, if a hotel decides to use overbooking in its operations it should pull off carefully non merely the chance cost of the unsold room but besides the overbooking costs for alternate hotel adjustment and transit that the hotel has to pay in order to counterbalance a client in instance of overbooking ( Ivanov, 2006 ; Hung, 2004 ) . Besides the apparent fiscal costs happening in instance of walking a invitee holding already booked, costs the lost hotel s good will and repute and the hazards of dissatisfaction, loss of trust, loss of future client trueness are much more expensive for the hotel ( Selmi, 2007 ) . Overbooking policy and control Harmonizing to Selmi ( 2007 ) , the hazard of client refusal appears if the overbooking is no accomplished exactly . In this respect, Kimes ( 1989 ) emphasized on the importance of a clearly stated overbooking policy within the hotel operation direction. The aim of overbooking policy and control is to happen an optimum overbooking degree to maximise the expected gross and to minimise the possible hazard of denied service ( Chiang et al 2007 ) . Netessine and Shumsky ( 2002 ) as cited by Ivanov ( 2006 ; 2007 ) proposed a basic mathematical theoretical account for ciphering the optimum figure of overbookings and harmonizing to his findings the optimum overbooking degree is reciprocally related to the sum of cancellation charges applied the closer the cancellation charge to the room rate, the lower the lost benefit from the unoccupied room and the less stimuli to overbook . In instance of presence of guaranteed and non-guaranteed engagements, Ivanov ( 2007 ) suggests that the optimum figure of overbookings has to be set individually for each type. Alternatively, harmonizing to Hung ( 2004 ) factors that could be considered while puting overbooking bounds include: chances of cancellation and no-show ; room demand distribution over clip and conditions of length of stay ; stay extension chances influenced by the intended length of stay. Furthermore Hung ( 2004 ) assumes that the proportion of cancellations depends on the client class, intended length of stay, twenty-four hours of hebdomad of first stay over, and clip until first stay over. Impact of overbooking on client behaviour Harmonizing to Talluri et Al ( 2004 ) overbooking is often cited in client ailments and remains the primary beginning of dissatisfaction. Furthermore, consequences of an experiment made by Wangenheim and Bayon ( 2007 ) confirm that the pattern of overbooking is likely to be perceived as unjust by service clients. Wangenheim and Bayon ( 2007 ) analyze behavioural effects of the equity towards overbooking by suggesting and corroborating several hypotheses. Harmonizing to their research the negative effects of service failure originating from overbooking are stronger for the high position client than for the low position clients and hence, hotelkeepers have to carefully overbook its high-values categories . Additionally, Wangenheim and Bayon ( 2007 ) stress on the importance that if a hotel ignores the log-run behaviour effects of overbooking, this may take to negative effects on its operations. One such negative effect is proposed to be a client who faces a denied service due to overbooking and still remains hotels client because of either high fixed exchanging barriers or current trueness rank plans. However, in response to the service failure the client may set its investing into the exchange relationship non merely by diminishing the figure of gross revenues, but besides by seeking to take advantage of price reduction offers or buying lower degree services from the hotel ( Wangenheim and Bayon, 2007 ) . On the other manus, Hwang and Wen ( 2009 ) analyze the consequence of the sensed equity toward hotels overbooking and compensation patterns by analyzing clients reactions toward hotel overbooking. Some of their most critical findings from this survey are that adult females are more likely than work forces to experience that overbooking is unjust , clients perceptual experiences to the equity of overbooking is non affected by other client variables including length of stay, rank position, remunerator beginning, reserve channel, and reserve clip ; participants perceived equity toward the hotel s overbooking and compensation policies were strongly correlated with positive viva-voce promotion. One of the most of import consequences of the research shows that the sensed equity of the participants toward the hotel s compensation policy is related to their trueness. Therefore, Hwang and Wen ( 2009 ) propose that hotels should see planing compensations that help positively influence cli ents perceived fairness toward overbooking and that encourage clients on-going backing and trueness. In a decision, issues like finding the optimum figure of extra reserves, minimising compensation cost, and covering with the negative effects from clients confronting a denied service are considered as the most ambitious countries of the pattern of overbooking and every hotel endeavoring to maximise its profitableness should non undervalue them ( Sulistio, Kim, and Buyya, 2008 ) . Practical Deductions of overbooking As the cordial reception industry is germinating, hotel proprietors and hotel directors are invariably seeking to update their attacks in order to accomplish optimum allotment of resources. Novelli, Schmitz and Spencer ( 2006 ) have discovered that hotelkeepers make every attempt to use modern-day engineerings in their concern. By this deduction, hotel directors and proprietors do non merely prolong competitory advantage, but besides create new merchandises and services. In position of this, it can be concluded that execution of new engineerings that create new merchandises is a technological invention ( Evangelista, 1999 ) . On the other manus, the execution of advanced engineerings to a service company can hold a important influence in footings of operational efficiency ( Freeman and Soete, 1997 ) . Additionally, Porter ( 1990 ) supports the latter thesis by foregrounding that the public presentation of a company is extremely dependent on new engineerings. In position of technological inventions today many hotels recognize the importance of overbooking pattern and therefore its execution has become by and large recognized measure toward hotels successful operations. The practical application of Revenue Management and Overbooking incorporates the undermentioned built-in elements ( Vinod, 2004 ) : Figure 1 Revenue Management application Degree centigrades: UsersamadDesktopCapture.JPG Beginning: Vinod, B. ( 2004 ) , Journal of Revenue A ; Pricing Management Market cleavage: Segmenting clients harmonizing to their penchants and disbursement forms is a must to do certain the most appropriate clients with absolutely fitted properties are sold the proper suites that can maximise grosss ( Oliveira, 2003 ) . Specifying rate categories ( stock list pooling ) : Involves making groups of the bing rates that close in footings of value ( Vinod, 2004 ) . Demand prediction: demand prediction is indispensable to find room tenancy. In the context of Revenue Management it is of import as it can command tenancy utilizing the information of length of stay. This can be achieved by possessing informations on rate category demand and continuance of stay ( Vinod, 2004 ) . Supply prediction: earlier and late check-out procedures can besides find room tenancy, which is an component besides involved in Revenue Management. Overbooking control: encompasses gross revenues of suites transcending the maximal available figure of suites to countervail for no shows and cancellations. However, there are some hazards associated with overbooking as it may ensue in grudges from unsated clients who have received an inappropriate room. In such instances hotelkeepers offer compensations and periphery benefits ( Smith, 1982 ) . Harmonizing to Vinod ( 1992 ) Revenue Management can convey 20 % of the entire grosss. Revenue mix control and exclusion processing: involves be aftering of import hereafter day of the months with discretion and fiting them with overbooking degrees ( Vinod, 2004 ) . Performance measuring and direction coverage: closely size uping the Revenue Management processes is indispensable to track down the information quality and future be aftering footing. However, in order to take a hotel into a victorious way, overbooking has to be managed and controlled really carefully. Ivanov ( 2006 ) defines the direction of overbooking as a set of managerial techniques and activities connected with uninterrupted planning, reserve and control and he outlined two chief groups of activities that should be performed in the day-to-day hotel operation. The hotel directors should on one manus, to specify an optimum figure of overbookings for each day of the month and continuously to modify it harmonizing to the market alterations of the hotel and the specific demand and booking spiels and on the other manus, to pull off carefully determinations and operational activities related with walking invitees with overbookings. In this respect, Ivanov ( 2006 ) proposes that factors such as length of stay, suites rates and client position have to be considered by hotel directors while covering with walking a invitee with confirmed reserve. Additionally, Kimes ( 1989 ) analyzes several managerial concerns indispensable for an effectual overbooking pattern and states that top direction can non presume tha t Revenue Management will merely go on, it requires careful planning and preparation . Therefore employees have to be intensively trained in order to clearly understand the purpose and features of overbooking. Furthermore, employees who are straight covering with overbooking determinations have to be sporadically trained how to act in possible client struggles and to take their ain determinations in an unfamiliar state of affairs ( Ivanov, 2006 ) . In order to be minimized the possible client dissatisfaction in instance of overbooking, it is critical for the hotel to set up service recovery programmes with standardised processs and to do employees to be cognizant and follow them ( Ivanov, 2006 ) For a profitable applied overbooking in the cordial reception industry, hotels must understand non merely consumers behaviour but besides to see the impact of competition and the presently economic state of affairs that imposes important supply and demand fluctuations. As hotels compete with each other in order to pull more clients, Revenue Management determinations of one hotel necessarily act upon the demand for other hotels in the same part or country. However, recent tendencies propose that hotels should join forces with is rivals that consequence in increased figure of formed confederations with each other to maximise their gross ( Chiang et al, 2007 ) Revenue Management s challenges in the cordial reception industry As explained before, Revenue Management finds application to two important industries: cordial reception and air hose. The first one, nevertheless, is much more complex in footings of industry impregnation and suites direction. This creates hurdlings for the optimu m operation of Revenue Management techniques. In the hotel industry Revenue Management can be applied either locally or via centralised system. The 2nd one involves garnering informations and taking determinations from a focal site for other belongingss. In pattern merely a limited figure of hotels and hotel ironss are able to pull off centralized informations processing and hence the bulk of participants on the cordial reception industry opt for belongings based Revenue Management. Recommendations for future research Despite of the acknowledged importance of overbooking as one the most effectual successful Revenue Management techniques used in hotel operation and widely discussed subject in research literature, there are no current surveies discoursing the overbooking direction of Bulgarian hotels and its impact on their operation. Therefore, future research may concentrate on the possible application of Revenue Management techniques to the Bulgarian cordial reception industry. Future surveies may besides concentrate on the demand side of Bulgarian touristry as the state has witnessed fluctuating visitant rates during the past two decennaries despite the turning net incomes generated by the peculiar industry. Decisions In order to last in the ferocious competition and to bring forth more gross while utilizing the same sum of resorts it is necessary and critical to the hotels operation direction to utilize efficaciously its reserve stock list and to increase its tenancy rate ( Hung, 2004 ) . Revenue Management techniques and the theoretical accounts of overbooking if applied suitably would maximise the grosss of hotels ( Kamath et al, 2008 ) . However, the possibilities of client dissatisfaction, and hazard of loss of repute because of denied service, force many hotels to avoid the pattern of overbooking. Therefore, before hotel directors to deicide whether or non to implement overbooking they should first see what Birkenheuer ( 2009 ) explained the best appraisal of hazard and chance will supply the best net income . In this survey we have outlined the dynamic nature of service industries and have demonstrated the importance of Revenue Management and most notably one of its most important facets overbooking. We have narrowed the range of this research down to the cordial reception industry and have found major differences in the demand patterns towards such companies in the former industry. Some clients prefer flexible cancellation footings, while others are non much attentive to that. Hoteliers offer differential pricing to their ain advantage to fudge against fluctuating demand. We have besides found that permutation is one of the most effectual method of pull offing overbooking patterns, but yet a cost/benefit analysis must be performed in order to track down the existent effects. Basically, within the current dynamic determination doing state of affairs in the cordial reception industry, overbooking degrees have been found to hold important gross maximising belongingss. In position of this, through this survey we have discovered some of the main direction aims that could be achieved through overbooking in the model of Revenue Management: net income maximization ; capa city allotment ; maximization of mean gross per client ; maximization of net present value ; and minimisation of client grudges. Finally, as cordial reception industry on a planetary graduated table is a aggregate volume-driven concern, overbooking has become an emerging subject as vacant suites do non convey any net incomes. However, possibly even more important remains the job how to pull off client letdown, in instances they can non be relocated to similar hotels as a consequence of overbooking.

1. Paper Essay Example | Topics and Well Written Essays - 750 words

1. Paper - Essay Example In this regard, the essay aims to provide two concrete business examples of Kant’s CI theory by elaborating on the dilemma and by providing appropriate solutions, as deemed ethically appropriate. The term lay-offs are defined as â€Å"suspension or termination of employment (with or without notice) by the employer or management† (Business Dictionary, par. 1). The option for management’s decision to layoff employees are evaluated when organizations are faced with any of the following: business slow-down, financial difficulties, work interruption, positions are no longer required, among others. More significantly, justifications could be categorized as any of the following moves, to wit: to make strategical organizational changes, to make necessary improvements, or ultimately, to save the company from further dilemmas. Despite the mentioned justifications, layoffs have been known to cause emotional pain, stress, suffering and anxiety for potential employees to be laid off and to the supervisors who are appointed, by responsibility, to inform the employees of the decision. Ethical dilemmas of layoffs ensue when employees need to be terminated despite appropriate and expected performance delivered according to their job descriptions. Using Kant’s CI, Gilbert emphasized that â€Å"applying a rights and duties approach to the ethical analysis of layoffs, it appears that the central question is whether an employee has a moral right to his or her job, and whether supervisors then have a corresponding moral duty not to terminate that employee until he or she forfeits that right† (Gilbert, 16). Using Kant’s basic premise of the CI, the supervisor is given the duty by senior management to layoff identified employees to ensure that the organization would survive, an impending financial threat that could be due to recession, depending on their performance in the company, length of service, and other

Macroeconomic convergence, economic growth and financial development Dissertation

Macroeconomic convergence, economic growth and financial development of India - Dissertation Example India is an emerging country that has developed into an open market economy. In 2010, CIA World Fact Book ranks India as 5th in the world economy having $4.06 trillion gross domestic product (GDP.). However, same source indicates there are still traces of its past autarkic policies because of the social democratic policies that have governed the country since 1947 to 1991. At that time, the economy was characterized by extensive regulation, slow growth, protectionism, and corruption. Reforms introduced in early 1990s that included trade and industry liberalization, removal of government control from the industries, and transfer of control of government resource to private business sector accelerated economic growth. Vernani (n.d.) estimated India’s economic growth since 1951 up to 1971 stayed at 3%, and in 1995 went up to 5%. Since 1997, India’s expansion has been more than 7%. India’s growth comes from farming, cultivation, craft, new industries and other ser vices (CIA). Total labor force is 478 million; 52% is in agriculture, 34% is in services and 14% for other industries. India boasts of a large educated English-speaking population that becomes its asset for its export of information technology and software workers. The economic growth slowed down to 6.7% in 2008-2009 but has improved to 7.4% for the rest of 2009 to 2010 (Virnani) Due to big local demand  in 2010, the country recovered strongly from the economic meltdown and has charted over 9% growth. (Virmani,) At this time too, investment growth rate doubled as well as private consumption and imports accelerated; however, government consumption slowed down. Vernani explained that in 2007, investments were over 35%; demands were much higher than previous years; investment rate grew to 18%; domestic demands climbed to 60.1% and a negative rate for exports. However, despite the pronounced growths, CIA showed problems of India that include extensive privation, insufficient infra structures, limited employment opportunities in non-agriculture sector, inadequate way in to quality education, and accommodation of â€Å"rural-to-urban migration†. Financial development in India The process of financial system in India according to Sandhya (2009) †is an interaction of financial institutions, financial markets, financial instruments/assets/securities and financial services which are controlled by the government† . The Indian financial system is also parallel in the role of other governments in the financial markets. Cihak (2011) said the role of governments in finance was less before the global crisis because empirical studies showed harmful effects of government interventions. The crisis changed the minds of the people and thought that it is time for the government to adopt policies to maintain stability, drive growth and create jobs. As such, clearer roles emerged for the government to adopt direct interventions such as ownership, credit gua rantees and liability guarantees. Government has to regulate and supervise economic activities and to promote competition, infrastructure and technology, Cihak said. Empirical results of macroeconomic convergence theories. Economic convergence starts with simple cooperation on agreed upon aspects from among member countries that often lead to integration or merger of these countries. Maruping (2005) defines macroeconomic convergence as a local assimilation that requires joining of two or more states, basically thru a Privileged Agreement, sometimes done thru Bilateral Trade Agreeements.  He describes economic convergence as an organized plan intended for the easy access of service and goods as well as coordination of foreign economic policies of these states in the same region. According to the Dictionary of Trade Policy Terms of WTO, regionalism is described as â€Å"actions by governments to liberalize or facilitate trade on a regional basis, sometimes through free-trade are as or

Plato Essay Example for Free

Plato Essay Socrates gets Laches to agree to a new definition of courage by arguing that not all cases of courage are a sort of endurance. He asks Laches if he would consider courage to be noble to which Laches replies he would. Socrates then asks him would he consider foolish endurance to be seen as hurtful,to which Laches also agrees. With this in mind Laches agrees to a new definition of courage to include only wise endurance. 2/5 2. They conclude that knowledge of a virtue such as courage isnt seen as being normal in the way hat it is,but being the kind of thing that is known consciously and spoken. Somebody who can talk about the subject of courage but dont do well in battle,would have no real insight into what most people would consider courage. 0/5 3. Socrates argues for this conclusion by saying there could be some objection to the claim that courage is both foolish and wise. Firstly,wise courage gives you the belief that you are doing the right thing,but dont have to,but by believing you have wise courage,it is the best thing to stay and fight. However,knowing you havnt the resources for battle,but are considered brave enough to stay and fight anyway,surely this can be seen as both foolish and wise courage. 2/5 4. Socrates asks Laches if he knows the nature of virtue and would they tell others of it. Laches agrees to both questions allowing Socrates to test Laches own knowledge of virtue. He asks him about the part of virtue that is relevant to the art of fighting in armour – courage. Socrates then asks Laches to take into account the actions of the Sythian cavalry who fought bravely whilst running way. These examples are of a courageous nature but do not fit Laches example of courage. Socrates then asks Laches about the nature of courage of the soldiers who man there posts,but adds also about the courage of people in general,wether in battle,politics. poverty or fear. He reinforces his argument by using the example of â€Å"quickness which may be found in running, speaking or playing the lyre. In this case Socrates states that the definition as the quality that does a lot in very little time. Laches has to come up with an idea of courage that takes into account all ideas in which a person might be courageous. One objection that might be made to one of Socrates arguments is that it may only seem like he wants to impress upon Laches that it is possible to have any sort of knowledge of courage at all because Socrates says that the only genuine piece of knowledge he can have is that he knows nothing in the first place. But,as there isnt anybody that knows enough about courage to speak f it,maybe we should take into account Laches continuing courageous behaviour as a kind of knowledge,rather than it being known concsiously and spoken,courage may be the only thing to be considered as an example. Someone who speaks for hours about courage but is cowardly during battle,would have little knowledge of courage. This example is about spoken knowledge and is amplified again by Socrates when he asks Laches to try and embody the very courage and endurance he is looking for in his quest. 18/35

Monogamy and Marriage: The Battle Between Biology and the Buck Essay

Monogamy and Marriage: The Battle Between Biology and the Buck Monogamy does not imply fidelity (Fisher 63), and marriage does not imply monogamy. To understand this surprising statement, the word "monogamy" must be interpreted in a biological sense, and marriage in a legal sense. In other words, monogamy is just two people in a relationship for their mutual benefit, perhaps involving an extended family and children. Monogamy does not necessarily mean a life-long relationship, but it can, nor does it exclude occasional philandering. It is monogamy as long as two people maintain a pair-bond for their mutual benefit, no matter how short the relationship lasts. Marriage, on the other hand, legally recognizes many different mating systems from monogamy to polygamy. The association between monogamy, fidelity, and marriage has been the concern of religion over the years. It is said that Saint Augustine, who lived from A.D. 354 to 430, spread the Christian idea that adultery is a moral transgression for both men and women. Even the Ten Commandments forbid adultery. This attitude toward adultery, Fisher says, has long influenced the Western view of monogamy (84). In other words, religion has tried to moralize monogamy by injecting the belief that adultery is sinful and monogamy is permanent. Therefore, monogamy in a biological sense, contrary to the religious sense, does not necessarily connote sexual faithfulness of the partners, nor is it necessarily long term. Actually monogamy had developed long before religion became interested. According to Fisher’s estimate, nearly every human society has been monogamous to some degree (69), and she claims that human beings have a biologically natural preference for mo... ...cause the word â€Å"love† will never disappear from the dictionary. Works Cited Cable-McCarthy, Benjamin. "All We Ask for Are the Same Rights and Responsibilities Granted Heterosexual Couples." {National Press Club} 13 Apr. 1998. Fisher, Helen E. {Anatomy of Love}. New York: W.W. Norton & Company, Inc, 1992. Horn, Wade. "Marriage and Government." {The World & I} 1 Nov. 1997. Longley, Clifford. "Sacred and Profane: What Exactly Do We Mean by a Family?" {The Daily Telegraph} 30 Jan. 1998. Lowry, Suzanne. "The Reinvention of Marriage." {Independence} 6 Oct. 1998. Quale, G. Robina. {A History of Marriage Systems}. Westport: Greenwood Press, Inc, 1988. Shaffern, Robert W. "Christianity and the Rise of the Nuclear Family." {America} 7 May 1994. Williams, Armstrong. "Fading Ring of Wedding Bells." {The Washington Times} 18 July 1999.

Night World : Black Dawn Chapter 1

Maggie Neely woke up to the sound of her mother screaming. She'd gone to bed as usual, with Jake the GreatDane sprawled heavily across her feet and the threecats jockeying for position around her head. Hercheek was resting on her open geometry book; there were homework papers scattered among theblankets, along with fragments of potato chips andan empty bag. She was wearing her jeans and a flowered pajama top plus the only two socks she'dbeen able to find last night: one red velveteen anklet and one blue cotton slouch sock. Those particular socks would eventually meanthe difference between life and death for her, but at the moment Maggie had no idea of that. She was simply startled and disoriented frombeing wakened suddenly. She'd never heard thiskind of screaming before, and she wondered howshe could be so certain it was her mother doing it. Something†¦really bad is happening, Maggierealized slowly. The worst. The clock on her nightstand said 2:11A.M. And then before she even realized she was moving, she was lurching across her bedroom floor,with piles of dirtyclothes and sports equipmenttrying to trip her up. She banged her shin on a wastebasket in the middle of the roomand ploughed right on through. The hallway was dim,but the living room at the end was blazing withlight and the screams were coming from there. Jake trotted along beside her. When they got tothe foyer by the living room he gave a half growl,half bark. Maggie took in the whole scene in a glance. Itwas one of those moments when everythingchanges forever. The front door was open, letting in the cold airof a November night in Washington. Maggie's father was wearing a short bathrobe and holding hermother, who was pulling and tearing at him as ifshe were trying to get away, screaming breathlesslyall the while. And in the doorway four people were standing: two sheriffs, a National Park ranger, and Sylvia Weald. Sylvia. Her brother Miles's girlfriend. And knowledge hit her quick and hardasa hammer blow. My brother is dead, Maggie thought.