Friday, May 17, 2019
Manager Role-Henry MintzbergÃ¢â¬â¢s Management Roles Essay
in that respect ar ternion type levels of animal trainers which argon pass level have sexr, middle coach, and first-line carriage. Managers carry out functions, roles and skills. Management functions are planning, organizing, leading and controlling as stated by Henri Fayol. However, atomic number 1 Mintzberg defined centering roles into three part which are amicable roles, informational roles, and conclusional roles. Besides, Robert L. Katz states that double-deckers need three essential skills or compe cardinalcies which are technical skills, human skills, and abstract skills.The objective of this essay is to discuss the roles of private instructor in practice relate to Henry Mintzbergs centering roles. Based on the interview, it was found that the music director actually put into practice the skill introduced by Henry Mintzberg. Following discussion testament be relates the managing director interviewed with Mintzbergs circumspection roles. Description of th e manager interviewed The manager interviewed (Ms. Ong) is thirty-five years old and has a marketing degree. She had been involved in managerial target for guild years.Now, she is the Corporate Affairs Manager in her current lodge, which is a position of middle manager. This company relates to communication system technology. It is a multinational company which operate local and internationally. Instead, she has to plan and organize events to enhance relationship with bank line partners and nodes. This is to ensure the company keeps on track with the suppliers and buyers from time to time on the updated products and services. Besides, she plan and organize the customers satisfaction survey to ensure customers satisfaction maintained at all times.Due to the survey, it is to amend and maintain the companys reputation among customers. Her greatest handment in the company is developed a new website for the group. She is maintaining the website to ensure the news is up to date. Definition and introduction to Mintzbergs management roles The term management roles refers to specific categories of managerial behaviour (Robbins et al, 2006). From this sagacity, it shows the different roles have different behaviours are expected in different position. In Mintzbergs ten management roles, he grouped the roles in three categories.First, those who concerned with social relationships (Interpersonal), follow up with those who concerned with the transfer information (Informational), and those who concerned with decision making (Decisional). Firstly, interpersonal roles take to perform duties that involve people and other duties that are ceremonial and symbolic in nature (Robbins et al, 2006). There are three interpersonal roles, which are figurehead role, leader role, and liaison role. These interpersonal roles are originally concerned with provide information.Secondly, informational roles are managerial roles that involve receiving, collecting and disseminating in formation (Robbins et al, 2006). There are three informational roles, which are monitor role, disseminator role, and spokesperson role. It is primarily concerned with the information work at with the information aspects of managerial works. Thirdly, Mintzberg identified decisional roles which revolve around making decisions (Robbins et al, 2006). This is the unique access of using information to the organizational decision making.There are four decisional roles, which are entrepreneur role, disturbance handler role, resource allocator role, and treater role. The top managers volition make the decisions for the organization as a whole, while the supervisor makes decisions for his or her point work unit. Henry Mintzbergs management roles with manager interviewed As described above, Ms. Ong is a middle level manager. Middle managers included all levels of management between the first-line level and the top level of the organization who manage the work of first-line managers (Robbi ns et al, 2006). Ms.Ong as a middle level manager is responsible to attain the goals set by the top management. The first roles, which is the interpersonal roles is implemented much in the manager management roles. The manager interviewed mentioned that she uses real much interpersonal skills to ensure the ability to work with individuals and groups. This helps the manager to communicate with first-line and top management to process the information. The manager takes the responsibility to motivate members of the organization and ensure the organization keep on track with their goals to be attained.In the liaison role, the manager interacts with media on publicity for the organization to maintain the reputation. The leader role helps the manager to maintain relationship on developing network with the subordinates and media. This role gives the manager a unique position to collect information for her job. Secondly, the informational roles is the role the manager uses very much in man agerial roles. In the monitor role, the manager receives and collects information. The information collected lead processes and hand to the top management for decisions making.As an example, the manager will develop the Marketing Communication plans, promotional strategies and communication programmes to improve customers relationship. Yet, these plans need approval from the top management before it launch in the market. In the role of disseminator, the manager will produce monthly and quarterly newsletters and all other companys publications into the organization. Besides, the manager plays the role of spokesperson by compile collective information for release to press or public. Instead, the manager liaise with business partners on events or promotions pertaining to from each one products and services.As a corporate personal business manager, the manager plays her informational roles very well in the organization. Thirdly, as a middle level manager, the manager involves moder ate little amount in decisions making. The manager accesses the information to the top management while the top level management will hit the books and decide the best undertakings for the organization. Yet, as the corporate affairs manager, she has the responsible to review and approve selection of promotional media and agencies, then evaluate the represent effectiveness of the publicise programmes and campaigns to ensure maximum publicity for the organization.This shows how the manager captures the role of disturbance handler. It shows the manager will do the decisions making for her particular job unit not other than that. Overall, the manager interviewed has good social communication skills to communicate with the customers and business partners. These will ensure the organizations reputation is well protected. The manager plays her roles well by applying Mintzbergs management roles in her job. A manager should always apply the ten roles in Mintzbergs management roles to hand le their job.In addition, the manger mentioned that human skills stated in Katz theory is very much needed to deal with subordinates and business partners. By having the best performance of the subordinates, the manager will take action on giving some motivation rewards. Somehow, the manager thinks that rewards lead motivation in the overall performance in their group. This will ensure the overall group performance to be much efficient and effectively. Two stakeholders that impacts on the work of the manager interviewedStakeholders are any constituencies in the organisations external environment that are affected by the organisations decisions and actions (Robbins et al, 2006). From the manager interviewed, there are many stakeholders such as employees, customers, business partners, media, and others. In this case, two all-important(prenominal) stakeholders chosen are employees and media. The manager states, employees are the important stakeholders in the organization. Employees a re the subordinate that will contribute a lot in the organization.Each employee contribute one information or data, meanwhile the manager will collect and analyse the information or data. In the end of the day, it will process as an important document in the organization. To ensure the good relationship between employees, the manager will organize a party when they had make their project. This is to motivate the employees due to the organization goals are attained. Other than that, the manager will provide subordinates a loving cup of coffee or tea during the tea time break. Without a good relationship with the employees, the managers work will be futile.In the same time, the employees will willing to sacrifice and support the manager when the manager making decisions. Secondly, as a corporate affairs manager, the manager deals a lot with the media. Media plays an important role in helping the organization to achieve the goals. Meanwhile, it may create bias to the organization as w ell. In brief, media divided to two which are mass and electronic. In mass media, the manager deal with the editors to veto bad press. Additionally, the manager will build good relationship with the editors in mass media to do advertising on new product releases or successful projects in the mass media.In electronic media, the manager will post all press articles on organization in the company website. This is to keep the companys stakeholders update information. In conclusion, keeping a good relationship with stakeholders, the manager can achieve the organizational goals effectively and efficiently. The stakeholders will fully co-operate with the manager in the decisions making. They will serve or go after the order in advance. Conclusion The main objective of this essay is to understand the work of a manager in practice relates to Mintzbergs management roles.Based on the interview of a corporate affairs manager in a multinational organization, it was found that Mintzbergs ten ma nagement roles are existence applied in the organization. In brief, Mintzbergs management roles is categorized in three groups which are interpersonal roles, informational roles, and decisional roles. Besides Mintzbergs management roles, in real life manager should apply other skills and theories to be more effective and efficient. References List McShane, V. G. (2003), Organizational behaviour, 2nd edn, McGraw-Hill, New York. Robbins,S. P. , Bergman,R. , Stagg,I. & Coulter, M. (2006), 4th edn, Prentice Hall, Sydney.